Draft pending legal review
This text is a draft and has not been reviewed by a lawyer yet. It may change before its final version. If you have questions, write to us before using the service.
Reference translation for your convenience. The Spanish text is the one that applies and prevails over this translation.
1. Legal framework
We process your personal data under Ecuador’s Organic Law on Personal Data Protection (LOPDP) and its regulations. The details of the data controller (company name, RUC, address and contact of the data protection officer) will be included in the reviewed version.
2. What data we use
- Your WhatsApp number, to sign in with a code and send you the alerts.
- Your name and email, if you choose to add them.
- What you search for (cédula, RUC or case number), to consult the public system of the Función Judicial.
- Your cédula, only if you turn on the notice of new cases with your cédula.
- The numbers of the relatives you add, with their consent.
- Minimal technical data (IP address, browser and the reCAPTCHA assessment) to protect the service against abuse.
3. What we use it for
To show you your cases, send you the alerts you asked for, generate the plain-language explanation, charge for your plan and prevent abuse. We do not sell your data.
4. Who we share it with
With providers that help us run the service: Stripe (web payments), Apple and Google (in-app purchases through the App Store and Google Play), Meta/WhatsApp (messages), Google reCAPTCHA (abuse checks on search and sign-in), the artificial intelligence provider that generates the explanations (it receives the official text of the court action), Google Analytics and Microsoft Clarity on the website (only if you accept them), Firebase Analytics and Firebase Crashlytics in the app (section 8) and our hosting providers. The detailed list will be included in the reviewed version.
5. Case information
Case data (parties, court actions, court) comes from the public system of the Función Judicial. ConsultaCausas Ecuador is not affiliated with the Función Judicial and does not change that information.
6. Your rights
You can request access, rectification, deletion, objection, portability and suspension of the processing of your data. You can delete your account at any time from “Account”: we then erase at once your WhatsApp number, name and email, the names you gave your cases, the alert recipients, your cédula watch, your devices’ tokens and the verification codes, and make the history of alerts and messages sent anonymous. We keep your payment records, because tax and accounting rules require it (they have no automatic deletion date and are linked to an anonymous account number), anonymous counts that cannot identify anyone and, if you replied ALTO, a record so we never message that number again (details in Delete your account). To exercise these rights, write to us at soporte@consultacausas.com. You can also file a complaint with the Superintendencia de Protección de Datos Personales.
7. Storage in your browser
This site uses no advertising cookies. We keep your session token (guest or account), your language preference and your cookie choice in your browser’s local storage, and the results of your last search in the tab’s storage for 30 minutes. Signing out deletes the token. Google reCAPTCHA is loaded only when you use the search or sign-in, and is subject to Google’s Privacy Policy and Terms of Service. The statistics tools of section 8 load only if you accept them.
8. Usage statistics, error reports and cookies
To understand how the service is used and to fix errors, we use Google Analytics 4 (Google LLC). We measure the pages and screens visited, the search and payment steps (only the type of search, the number of results, the plan and the amount) and errors. We never send your cédula, RUC, names, case numbers, phone number, codes or passwords. We use our internal account identifier to join your use of the website and the app.
On the website, Google Analytics and Microsoft Clarity (Microsoft Corporation) load only if you accept them in the cookie notice. Clarity records how the page is used (clicks, scrolling, movements) to find design problems; text fields and case data (numbers, parties and names) are hidden in the recording. Cookies used only with your consent: _ga and _ga_* (Google, 2 years), _clck (1 year), _clsk (1 day) and MUID (Microsoft, 1 year). You can accept, reject or change your choice at any time under “Cookie preferences” at the foot of every page, or here: .
In the app we use Firebase Analytics and Firebase Crashlytics (Google LLC). Crashlytics sends crash reports with technical data (device model, system and app version, the screen where it happened) and our internal account identifier, never your phone number. The app does not use your phone’s advertising identifier and does not ask for tracking permission. You can turn statistics and error reports off in Account → Privacy → “Share usage statistics and errors”.
These providers may process the data outside Ecuador (for example, in the United States). We keep Google Analytics statistics for 14 months; Clarity keeps recordings for up to 30 days. Our server also records the steps of the service (search made, case saved, payment, activation, WhatsApp confirmation, alerts sent) without personal data in the details, to run and improve the service.
9. Contact
For questions about your personal data or to exercise your rights, write to us at soporte@consultacausas.com.