Draft pending legal review
This text is a draft and has not been reviewed by a lawyer yet. It may change before its final version. If you have questions, write to us before using the service.
Reference translation for your convenience. The Spanish text is the one that applies and prevails over this translation.
1. What ConsultaCausas Ecuador is
ConsultaCausas Ecuador is a private service that consults the public court case system of Ecuador’s Función Judicial (e-SATJE), shows you the cases it finds and, if you buy a plan, tells you about their updates and explains them in plain language.
2. We are not the Función Judicial
ConsultaCausas Ecuador is not part of, does not represent and is not affiliated with the Función Judicial, the Consejo de la Judicatura or any court. The official information about your case is what the Función Judicial publishes at procesosjudiciales.funcionjudicial.gob.ec. If you find a difference, the official information always prevails.
3. The artificial intelligence explanation is not legal advice
The plain-language explanation is generated automatically with artificial intelligence from the official text published by the court. It is for information only, may contain errors and does not replace a lawyer’s advice. Do not make decisions about your case, or miss deadlines or hearings, based only on this explanation. Always check the court’s official text.
4. Availability of the information
We depend on the Función Judicial system. It may be slow, unavailable or publish information late. We do not guarantee that each update arrives within a given time.
5. Search, guest session and account
Searching is free. To track a case you do not need to create an account before paying: we open a guest session in your browser. After paying you confirm your WhatsApp number with a code, and that number becomes your account. Until you confirm it, your purchase is tied to that browser session.
6. Plans and payments
Prices are shown in United States dollars before you pay. On the web, payments are processed by Stripe; in the app, by Apple’s App Store (iPhone) or Google Play (Android). ConsultaCausas Ecuador does not receive or store your card details.
The Monthly Plan renews automatically every month until you cancel it: on the web from “Account → Manage subscription”, and if you subscribed in the app, from your App Store or Google Play subscriptions. After cancelling, tracking stays active until the end of the paid period.
The Annual Pass is paid once and gives 12 months of tracking for one case, with no auto-renewal. When that period ends, the case stops being tracked, like an expired plan, and you can buy it again. If you buy it again before it ends, the 12 new months are added after its end date. The “Relative’s WhatsApp” add-on bought with the Annual Pass lasts the same 12 months.
Refunds of purchases made in the App Store or Google Play are handled by Apple and Google through their own procedures. For a payment made on the web, write to us at soporte@consultacausas.com.
7. WhatsApp alerts and relatives
We send messages to the WhatsApp number you confirmed. If you add a relative’s number, you confirm that this person agreed to receive the messages. Anyone can stop receiving them by replying ALTO or STOP.
8. Acceptable use
To protect the service and the public system we consult, we limit the number of searches and use an automatic check (Google reCAPTCHA). Using the service for mass or automated queries is not allowed.
9. Your account
You can delete your account at any time from “Account” (how to delete your account). When you do, we stop sending you alerts and erase or anonymize your data as the Privacy policy describes. Web (Stripe) subscriptions are canceled at the end of the paid period. App Store and Google Play subscriptions must be canceled by you in the store: deleting the account does not cancel them and they would keep renewing.
10. Applicable law
These terms are governed by the laws of the Republic of Ecuador. The details of the company responsible for the service and the complaints procedure will be included in the reviewed version.
11. Contact
For questions about these terms, your account or your payments, write to us at soporte@consultacausas.com.